alm360 Operations Basic and Advanced
Overview
alm360 Operations is a service offering of blue.works that is designed to provide comprehensive support and optimization to your SAP environment by using SAP Cloud ALM. alm360 Operations leverages the power of SAP Cloud ALM to ensure the stability, performance, and scalability of your SAP landscape. It is tailored to offer end-to-end support and optimization for your unique needs. We offer two different packages for you to choose from – basic and advanced.
To learn more about how alm360 Operations can transform your SAP landscape and explore which package is right for your business, read the full blog post and discover how we can help you unlock the full potential of your SAP environment.
Basic alm360 operations package:
The alm360 Operations basic package offers you the essential services to maintain and optimize your SAP landscape. With our Service we can ensure that your SAP Cloud ALM is correctly configured, and all systems remain connected seamlessly. As your landscape evolves over time, we will integrate any new systems as needed to your SAP Cloud ALM Tenant.
We continuously monitor your SAP landscape for potential security risks by providing information on new Common Vulnerabilities and Exposures (CVE’s). Stay proactive on any potential threats and take swift actions to mitigate security risks. In addition to monitoring, we provide our expert support to address and resolve such vulnerabilities, keeping your systems secure and compliant.
alm360 Operations also includes setup of monitoring and real-time alerting when thresholds are exceeded, whether that would be via email or any other notification method. The basic alert matrix is based on industry best practices with customization options, specifically tailored to the needs of your landscape. We include comprehensive monitoring scenarios:
- Business Process Monitoring
- Integration & Exception Monitoring
- Real User Monitoring
- Job & Automation Monitoring
- Health Monitoring
If there should be an issue escalation that might need input from SAP, we will make sure that quick action is taken, and active communication is maintained to ensure fast resolution.
Lastly, user training and comprehensive operations documentation are provided from our end so that your team can effectively manage the SAP landscape.
Advanced alm360 operations package:
To get an even more proactive approach to manage your SAP landscape, this extended package, including the basic, offers additional support and optimization. This includes our very own blue.works health check – this is based on our own best practice checklist, which provides detailed insights beyond the standard SAP Cloud ALM monitoring. It provides initial analysis of detected exceptions with recommendations for remediation. This also includes databases and Java systems and the validation of backups.
Synthetic User Monitoring (SUM) setup, hosting and ongoing maintenance of SUM scripts are done in the blue.works cloud to ensure that your SUM infrastructure remains up to date and compliant. This will take the burden off your team, allowing you to focus more on the core business operations while we manage your SUM monitoring scripts.
Moreover, we ensure that all managed systems are up to date to work best with SAP Cloud ALM. This includes also the implementation of SAP Notes. With the setup of Configuration & Security Analysis, we can make sure that your SAP systems are ready for audit, and this includes quarterly security audits:
- Review of EarlyWatch Alerts and reports with actionable recommendations
- Regular checkup of user accounts with enhanced rights to ensure security policy compliance
- Continuous analysis of SAP Security Baseline and configuration
- SLA Monitoring
Finally, we can provide proactive management and notifications of expiring SSL certificates to avoid unexpected disruptions.
Conclusion
At blue.works, our alm360 Operations service is built to provide your business with the tools, support, and insights needed to keep your SAP environment secure, scalable, and high performing. Whether you opt for our basic or extended package, you will benefit from comprehensive monitoring, proactive issue management and dedicated expert support, tailored specifically to your SAP landscape doesn’t matter if your landscape is hosted by you, by an external hosting partner or if you are even in on Rise with SAP.
Ready to optimize your SAP operations and ensure business continuity? Contact us to learn more about how alm360 Operations can elevate your SAP environment and see how we can customize a solution that fits your unique needs. Let us work together to secure your SAP future.
